General Inquiries Call
619-519-2468
Spa Party Inquiries
760-580-2468
EVENT SERVICES
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Spa Party Policies
Our Policies will answer most of your questions. Feel free to give us a call if you need more info.
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PAYMENTS AND INVOICING
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DEPOSIT: A $100 NON-refundable deposit is required to reserve a date in order to start your event planning process.
TRAVEL FEE: A travel fee will apply to your event. The travel fee goes directly to your lead hostess to offset any expenses incurred in providing our mobile service to you.
PAYMENT-Once your initial invoice is sent, reviewed, and accepted by you, a payment in the amount of 1/2 the full balance will be due.
FINAL PAYMENT- The final balance for our services is due on the day of your event. To ensure a smooth and uninterrupted experience for both you and your guests, we ask that you settle the payment and share confirmation of payment with our lead hostess before the event's conclusion.
In the event that the final payment has not been received by the conclusion of your event, our hostess will approach you to assist with the payment process. It is important to note that she will remain on-site until payment confirmation is satisfactorily verified.
GRATUITY- Gratuities are shared among all team members who have dedicated their efforts from the initial planning stages to ensuring the flawless execution of your event. While gratuities are not obligatory, they are always appreciated.
PAYMENT METHODS
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Payment can be made in the following ways:
Directly through the invoice- A non-refundable 4% convenience fee is applied, which is sent directly to our credit card processing merchant.
Zelle- (our preferred method of payment) using 619-519-2468 registered as Girly Girl Galas &/or Michelle B
Venmo using @alwayscelebrating
Apple Pay using 619-519-2468
We do not accept checks under any circumstance.
CANCELLATION AND REFUNDS
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We understand that cancellations may occur for many reasons, the following refund policy applies:
-Your $100 deposit is NON-refundable under all circumstances
-If you need to reschedule your event and it is MORE than 3 weeks away, we will gladly offer an alternative event date for consideration at no additional cost.
-If your party is less than 3 weeks away you will forfeit your deposit and we will have to charge another $100 deposit due to the fact that we will not be able to rebook the original time slot for another event.
-In the event of inclement weather, severe illness, pandemic, or any other unforseen emergencies, we reserve the right to cancel any event date and offer an alternative date at no additional cost.
GUEST COUNT AND GUEST INFO
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FINAL GUEST COUNT- Your final guest count will be due 8 DAYS prior to your event. There are NO EXCEPTIONS to this. If you have any pending RSVP's when it is time to give your final guest count, you can either contact the guest directly or pay for the guest.
LAST MINUTE GUEST- For guests added within the last week leading up to your event, an additional 30% markup will be applied. Please be aware that we manage multiple events every weekend, and during the final week leading up to each event, we are actively finalizing our hostess schedule, preparing event materials, and attending to any last-minute event details. The process of accommodating additional guests during this critical timeframe is exceptionally time-consuming, as party supplies have already been distributed to our hostesses from our warehouse.
GUEST PARTICIPATION: We kindly request that all guests in attendance who participate in any of our planned activities be included in the guest count. This is imperative as the supplies we provide incur costs regardless of whether it's a toddler engaging in craft activities or an adult creating additional items like bracelets. In the event that a guest who was not included in your final guest count participates in any of our services, an additional charge will be added to your final total.
ON-TIME ARRIVAL- It is a good rule of thumb to have your guests arrive at least 15 minutes prior to the start of our services. When it's time to begin your event, we'll prepare the guests in their spa robes and headbands. Any latecomers will join the ongoing activities, but missed activities cannot be made up.
NAIL POLISH REMOVAL-Please ask your guests to arrival free from polish on their fingers or toes. If a guest has gel or glitter polish, we will not be able to remove it. The guest will have the option of polishing over or skipping that service.
FINAL EVENT DETAILS
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A final email will be sent to you the MONDAY prior to your event. This email will contain all final details for your event, including our arrival time, names of the hostesses, services provided, and final balance due. It is your responsibility at the time your final email is sent to let us know if we are missing any information, or if there is a gate code or special instructions upon arrival. We do our very best never to leave out any details, however, we are human so please read your final email in detail.
MISCELLANEOUS
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ALLERGIES- We are not responsible for food or skin allergies. It is your responsibility to inform us of any allergies prior to your event.
SPACE-The space required for our spa services is typically no larger than an average living room. If you prefer an outdoor setup, we recommend ensuring the availability of shade during the event. Additionally, access to hot water is necessary for our services. Should you anticipate hot water not being readily accessible, kindly notify us in advance, so we can make suitable arrangements.
For clients opting for our top-tier packages, we will utilize your dining room table to set up our linens and place settings, which will be used for the cake cutting and toasting ceremony.
SET UP TIME: We usually need no more than an hour to set up our services. However, the exact amount of set up time for your event can be found in the final email sent to you the Monday before your event.
PARKING: Please allow us a parking space to be able to easily unload our supplies. Should your event be held at a hotel, you will be responsible to pay for an attendant to assist in bringing our supplies to your room.
DECORATIONS- Our spa party itself is considered decoration "on theme" for your event. You do have the option to add on custom items such as additional decor or backdrop.
CLEANING- We are not responsible for cleaning up any additional decorations, food etc that you may have set up to compliment the event. We will leave your space in the order it was found upon our arrival.
DAMAGE-In additiona to cleaning our own supplies, we do our very best to keep your surfaces clean and free from damage. We are not responsible for any damages incurred during your event.
SAFETY AND HYGIENE- Our events are for entertainment purposes ONLY. We use a variety of nail polishes, from OPI, ORLY, etc... We are not licensed Cosmetologists, therefore, do not clip, file or trim nails or skin.
REVIEWS/ISSUES We are committed to delivering the highest level of service and consistently aim for 5-star reviews from our clients. Nevertheless, in the event of any concerns or issues, we kindly request that you contact us via email or phone so that we can promptly address and resolve the matter to your satisfaction. Your feedback is invaluable in helping us maintain our commitment to excellence.